FREQUENTLY ASKED QUESTIONS

ORDERS & SHIPPING

When will my order ship?

Orders placed before 16:00 CET are dispatched the same day. Orders placed after 16:00 CET are shipped the next business day.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

How can I track my order?

Once your order is dispatched, you'll receive a confirmation email with a tracking number and a link to track your package.

RETURNS & EXCHANGES

What is your return policy?

You can return items within 14 days of receipt. Items must be unworn, unwashed, and in their original packaging with all tags attached. Please refer to our Return Policy for more details.

How do I initiate a return?

Contact us at returns@luchestudio.com with your order number and reason for return. We'll provide you with return instructions.

Can I exchange an item?

We do not offer direct exchanges. If you need a different size or item, please return your original item for a refund and place a new order.

PAYMENTS

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and other major payment methods. All transactions are secure and encrypted.

PRODUCT INFORMATION

How do I determine my size?

Refer to our Size Guide for detailed measurements and sizing information.

Are your products true to size?

Our products are designed to fit true to size unless otherwise stated in the product description.

CONTACT

How can I contact customer service?

For any inquiries, please email us at info@luchestudio.com. We aim to respond within 24 hours, Monday through Friday.

Last updated: 05/05/2025