RETURN AND REFUND POLICY

We want you to love your purchase from luchestudio.com. If something isn’t right, you can return it under the conditions below.

RETURNS

• You have 14 calendar days from the delivery date to request a return.
• To be eligible for a return, the item must be unworn, unused, and in its original packaging with all tags attached.
• We do not accept returns on sale items, gift cards, or customized pieces unless defective.

HOW TO REQUEST A RETURN

• Email us at returns@luchestudio.com with your order number and reason for return.
• We will provide return instructions and the return shipping address.
• Return shipping costs are the responsibility of the customer unless the item is faulty.

CONDITIONS FOR RETURN APPROVAL

• Items must be returned in original condition, free from signs of wear, stains, or odors.
• Items must be returned in protective packaging (e.g., the original box or bag).
• If the item does not meet these conditions, we reserve the right to refuse the return.

REFUNDS

• Once we receive your return, we will inspect it and notify you of the approval or rejection.
• If approved, your refund will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to our error.

EXCHANGES

We do not offer direct exchanges. If you need a different size or item, please return your original item for a refund and place a new order.

LATE OR MISSING REFUNDS

• If you haven’t received a refund after 10 business days, check with your bank or card issuer.
• If the issue persists, please contact us at hello@luchestudio.com.

DAMAGED OR DEFECTIVE ITEMS

• If your item arrives damaged or defective, please contact us within 3 days of delivery.
• Include photos of the item and packaging so we can assist you promptly.

CONTACT US

For any questions related to returns or refunds, contact us at:
Email: returns@luchestudio.com

Last updated: 04/05/2025