SHIPPING POLICY

We aim to ship all orders from luchestudio.com quickly, safely, and reliably. Please read below for all details regarding delivery times, costs, and international shipping.

PROCESSING TIMES

• Orders placed before 16:00 CET (Mon–Fri) are usually shipped the same day.
• Orders placed on weekends or holidays are processed the next business day.
• You will receive a tracking number via email once your order is dispatched.

SHIPPING COSTS

• Netherlands: Free shipping on all orders.
• EU countries: Flat rate of €9.99 (free shipping on orders over €150).
• Worldwide: Rates calculated at checkout based on location and weight.

DELIVERY TIMES

• Netherlands: 1–2 business days
• EU: 2–5 business days
• Worldwide: 5–10 business days (may vary by location)

Note: Delivery times are estimates and may vary due to customs, holidays, or carrier delays.

CUSTOMS & DUTIES

International orders may be subject to customs fees, import duties, and taxes once the shipment reaches your country. These charges are the responsibility of the customer. We do not control or predict these costs.

SHIPPING PROVIDERS

We work with reliable couriers such as PostNL, DHL, UPS, and FedEx depending on your location and shipping speed.

LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages marked as delivered. Please ensure your shipping address is secure. If your package is missing, contact the courier with your tracking number and let us know at info@luchestudio.com and we'll do our best to assist.

DELIVERY ISSUES

If your package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping fees may apply.

CONTACT

For any questions regarding your order or shipping, email us at:
info@luchestudio.com

Last updated: 05/05/2025