Luche
Novella Velours Set
Novella Velours Tracksuit is crafted from a fine, breathable fabric that flows with your body, hugging your shape where it matters and not hiding it.
RETURN AND REFUND POLICY
We want you to love your purchase from luchestudio.com. If something isn’t right, you can return it under the conditions below.
RETURNS
- You have 14 calendar days from the delivery date to request a return.
- To be eligible for a return, the item must be unworn, unused, and in its original packaging with all tags attached.
- We do not accept returns on sale items, gift cards, or customized pieces unless defective.
HOW TO REQUEST A RETURN
- Email us at returns@luchestudio.com with your order number and reason for return.
- We will provide return instructions and the return shipping address.
- Return shipping costs are the responsibility of the customer unless the item is faulty.
CONDITIONS FOR RETURN APPROVAL
- Items must be returned in original condition, free from signs of wear, stains, or odors.
- Items must be returned in protective packaging (e.g., the original box or bag).
- If the item does not meet these conditions, we reserve the right to refuse the return.
REFUNDS
- Once we receive your return, we will inspect it and notify you of the approval or rejection.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable unless the return is due to our error.
EXCHANGES
We do not offer direct exchanges. If you need a different size or item, please return your original item for a refund and place a new order.
LATE OR MISSING REFUNDS
- If you haven’t received a refund after 10 business days, check with your bank or card issuer.
- If the issue persists, please contact us at hello@luchestudio.com.
DAMAGED OR DEFECTIVE ITEMS
- If your item arrives damaged or defective, please contact us within 3 days of delivery.
- Include photos of the item and packaging so we can assist you promptly.
CONTACT US
For any questions related to returns or refunds, contact us at:
Email: returns@luchestudio.com
Last updated: 04/05/2025
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RETURN AND REFUND POLICY
We want you to love your purchase from luchestudio.com. If something isn’t right, you can return it under the conditions below.
RETURNS
- You have 14 calendar days from the delivery date to request a return.
- To be eligible for a return, the item must be unworn, unused, and in its original packaging with all tags attached.
- We do not accept returns on sale items, gift cards, or customized pieces unless defective.
HOW TO REQUEST A RETURN
- Email us at returns@luchestudio.com with your order number and reason for return.
- We will provide return instructions and the return shipping address.
- Return shipping costs are the responsibility of the customer unless the item is faulty.
CONDITIONS FOR RETURN APPROVAL
- Items must be returned in original condition, free from signs of wear, stains, or odors.
- Items must be returned in protective packaging (e.g., the original box or bag).
- If the item does not meet these conditions, we reserve the right to refuse the return.
REFUNDS
- Once we receive your return, we will inspect it and notify you of the approval or rejection.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable unless the return is due to our error.
EXCHANGES
We do not offer direct exchanges. If you need a different size or item, please return your original item for a refund and place a new order.
LATE OR MISSING REFUNDS
- If you haven’t received a refund after 10 business days, check with your bank or card issuer.
- If the issue persists, please contact us at hello@luchestudio.com.
DAMAGED OR DEFECTIVE ITEMS
- If your item arrives damaged or defective, please contact us within 3 days of delivery.
- Include photos of the item and packaging so we can assist you promptly.
CONTACT US
For any questions related to returns or refunds, contact us at:
Email: returns@luchestudio.com
Last updated: 04/05/2025
RETURN AND REFUND POLICY
We want you to love your purchase from luchestudio.com. If something isn’t right, you can return it under the conditions below.
RETURNS
- You have 14 calendar days from the delivery date to request a return.
- To be eligible for a return, the item must be unworn, unused, and in its original packaging with all tags attached.
- We do not accept returns on sale items, gift cards, or customized pieces unless defective.
HOW TO REQUEST A RETURN
- Email us at returns@luchestudio.com with your order number and reason for return.
- We will provide return instructions and the return shipping address.
- Return shipping costs are the responsibility of the customer unless the item is faulty.
CONDITIONS FOR RETURN APPROVAL
- Items must be returned in original condition, free from signs of wear, stains, or odors.
- Items must be returned in protective packaging (e.g., the original box or bag).
- If the item does not meet these conditions, we reserve the right to refuse the return.
REFUNDS
- Once we receive your return, we will inspect it and notify you of the approval or rejection.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable unless the return is due to our error.
EXCHANGES
We do not offer direct exchanges. If you need a different size or item, please return your original item for a refund and place a new order.
LATE OR MISSING REFUNDS
- If you haven’t received a refund after 10 business days, check with your bank or card issuer.
- If the issue persists, please contact us at hello@luchestudio.com.
DAMAGED OR DEFECTIVE ITEMS
- If your item arrives damaged or defective, please contact us within 3 days of delivery.
- Include photos of the item and packaging so we can assist you promptly.
CONTACT US
For any questions related to returns or refunds, contact us at:
Email: returns@luchestudio.com
Last updated: 04/05/2025